Kevin LauThe Customer Continuum →Free playbook
The 8-Agent CLG Playbook
A Claude-powered post-sale revenue system for B2B SaaS. Most teams use Claude to write follow-up emails. The smarter play is operationalizing your post-sale flywheel so your team focuses on the customer work that actually compounds NRR. This is the full architecture — 7 CLG pillar agents plus a Master Director — that handles the busywork eating 20+ hours of your CS, advocacy, and customer marketing team's week.

- 8 Claude agents: one per CLG pillar + a Master CLG Director that orchestrates them
- Adoption, Advocacy, Community, Customer Education, Voice of Customer, Scaled Comms, Lifecycle & Retention, and the CDP data backbone
- Every prompt, workflow, and pillar playbook ready to plug into your post-sale org
- The CLG maturity benchmark and ROI calculator to size impact before you roll it out
Subscribe to The Customer Continuum to unlock the Playbook. You'll get the download here and Kevin's posts straight to your inbox.
Subscribe to Substack for FREE to unlock the GuideWhat happens next
- 1Click the button above — Substack opens in a new tab.
- 2Enter your email and pick any plan. The free plan works — no payment required.
- 3Come back to this tab and your Playbook download will be unlocked.

Free, weekly-ish, unsubscribe anytime.